To confirm your reservation, Way-finder Field Skills require full payment at the time of booking. Bookings are not confirmed until Way-finder Field Skills receive full payment. Reservations may be held with a 50% deposit at the discretion of management. Large group reservations may have additional terms and conditions – please ask at the time of booking. Costs are quoted in $AUD and include GST. Payment can be made either by direct deposit, credit card (Mastercard, Visa or AMEX), EFTPOS, or cash ($AUD only). Payment plans can be set up at checkout through Afterpay. Payments by direct deposit must be received 10 business days before your course.
Notification of you cancelling a course must be in writing. The following fees apply on cancellation where your cancellation occurs within:
- 2 or more weeks from departure: no charge
- 8-14 days from departure: 25% of course cost
- 3-7 days from departure: 50% of course cost
- Less than 3 days from departure – 100% of course cost
Way-finder Field Skills strongly recommends that you obtain suitable private travel and/or cancellation insurance for your booking. If you pay by credit card you may like to check whether cancellation insurance is included.
If you must cancel at the last minute, we may, at our sole discretion allow you to transfer your course to an alternate and suitable person nominated by you. No refund will be provided to you under these circumstances and the alternate person is subject to agreeing to our booking conditions.
- If a participant cancels a course after commencement, no refund will apply.
- Any changes to courses may incur an administration fee of $50.
- Failure to show for your activity will result in loss of course cost. Late arrival for your course will result in 100% forfeiture of course cost paid.
3. Poor weather policy
Way-finder Field Skills activities will operate in all but weather conditions that we deem unsafe. Rain, wind, cold and fog do not prevent us conducting our courses. Unless you hear from us, assume your course is going ahead. Way-finder Field Skills will inform you if cancelling your scheduled course is necessary. Participants that decide not to attend/participate based on weather (against our policy and/or advice) will forfeit the full course cost. Where poor weather causes cancellation of a course, Way-finder Field Skills may offer you the nearest possible alternative course, if this is not possible then please see our Credit and Refund Policy.
4. Change of Group Numbers
If booking as a group, please keep us informed of any changes to the numbers in your group. A reduction in numbers will incur charges for each missing person as outlined in our cancellation policy. An increase in numbers may not always be possible. To avoid disappointment, notify us of changes as early as possible.
5. Credit and Refund Policy
Participants whose course is cancelled by Way-finder Field Skills for any reason (including but not limited to weather, venue closures, or any other reasonable situation that will require the same) will be given a credit for a future course commensurate to the original course. Refunds or credit transfers may be given at the discretion of management.
6. Conditions of Travel
Way-finder Field Skills reserves the right to cancel any course prior to departure or to modify any routes or substitute different or equivalent routes within the course in place of a cancelled or modified route, or postpone or delay the course if at the absolute discretion of Way-finder Field Skills inclement weather or other conditions are likely to be hazardous. All safety instructions given by our staff must be adhered to or you will be removed from the course for the safety of yourself and others.
7. Limitation of Liability
Way-finder Field Skills will not be liable for any additional expenses relating to your course, including but not limited to cancellations, missing connecting transport, extra accommodation, or food expenses. All additional expenses incurred remain the sole responsibility of the participant.
8. Assumption of Risk
You acknowledge and agree that by the very nature of the activities that you are participating in, they are more challenging and demanding with a commensurately higher risk compared with activities in urban environments and involve potential exposure to injury and possible death. The potential dangers and risks associated with these activities may include difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury.
- All course participants are required to sign a liability waiver at the commencement of each course
9. Minimum Numbers
Minimum participant numbers apply for all courses. Where minimum numbers are not met, Way-finder Field Skills reserve the right to cancel the course or offer a suitable alternative course (subject to a payment for any price difference at our discretion). Alternatively, you may be given the option to pay a surcharge and proceed with the course as booked. Way-finder Field Skills will inform you prior to your course if minimum numbers are not achieved and if this surcharge will apply. If this is not agreeable to you, then please see our Credit and Refund Policy listed at clause 5.
10. Special Requirements
You must be in good fitness to participate. Any special requirements for participants must be notified to us at the time of booking. This includes but is not limited to physical disabilities, medical conditions, and dietary requirements.
11. Removal from Courses
A participant may be removed from a course for any reasonable reason and Way-finder Field Skills reserves the right to deny participation on a course for a participant who in our opinion is intoxicated, disorderly, a hazard to themselves or others, abusive, not physically able, mentally incapable, or objectionable in any other way. Way-finder Field Skills will not be liable for any additional expenses incurred resulting from removal or non-participation.
Participants under the age of 18 must have a course waiver form completed by their parent or guardian. Participants under the age of 18 must be accompanied by a parent or guardian, except where prior arrangement has been made with management. Not all courses are appropriate or available for people under the age of 18. Please contact Way-finder Field Skills to confirm before booking.
13. The Environment
Way-finder Field Skills courses are conducted in bushland areas. We ask that you respect and protect these wondrous resources. Please do not interfere with, pick up, alter, or remove any plant, animal or other natural, historical, or cultural feature. Please carry all your rubbish out with you and use minimal impact toileting procedures.